You joined a game with a bonus still active and a single round of that game did not count toward the requirement, so your balance never unlocked. The condition most players misread is playthrough: bonus money and winnings from it stay locked until a set amount of eligible play is complete. That means the sum you see is not spendable cash, just credit you can only convert by working through the requirement on the right games.
Activating the Bonus
- Sign in to your account before you deposit. A bonus attached to a deposit made while logged out often never reaches the balance.
- Open the promotions area and pick the offer you mean to use. Only one welcome or reload offer is live at a time for most players.
- Enter the promotional code where the offer asks for one. A code typed with a stray space or wrong case can be refused silently.
- Complete the deposit through the cashier while the offer is selected. The bonus is credited against that payment, not added later by hand.
- Confirm the bonus shows on your balance before you start play. If it is missing, stop and settle it with support first.
- Choose an eligible game and check its contribution before you spin. Some games count fully, others partially, a few not at all.
- Track progress in the bonus screen rather than guessing from your balance. The meter shows how much of the requirement is left.
What the Terms Mean
The table below sets out the conditions that decide whether bonus money ever becomes withdrawable.
| Term | What it means | What to check |
|---|---|---|
| Playthrough requirement | Total eligible stakes you must place before bonus funds convert | Whether it is counted on the bonus alone or on deposit plus bonus |
| Game contribution | Share of each stake that counts toward the requirement | Which games count fully, partly or not at all |
| Time limit | The window in which the requirement must be finished | When the clock starts and what happens to unspent bonus at the end |
| Maximum bet | Largest stake allowed while a bonus is active | Whether the cap covers the bonus balance only or the whole account |
| Maximum conversion | Ceiling on how much bonus can turn into cash | What happens to anything above that ceiling |
The contribution rule is the one players misread most. A game may be open to you yet send only a fraction of each stake toward the requirement. Others send nothing at all, so a whole session can leave your meter unmoved. Players also assume the requirement counts their deposit as well as the bonus. The terms state which base is used, and the two produce very different totals. Mixing games without checking their weight is the classic cause of a session that seems wasted. Reading the weight before you play saves you from repeating it.
A Worked Example
This example uses round numbers to show the arithmetic. It is illustrative only and does not describe the terms of any real offer. Your own deposit, bonus and multiplier are set by the promotion you accept. Treat the pattern as the lesson, not the figures.
Take a deposit of ten and a bonus of ten, with the requirement stated as twenty-five times the bonus. Twenty-five times ten gives two hundred fifty of eligible stakes to complete. If the requirement applied to both sums instead, twenty-five times twenty would give five hundred.
Now add a game that contributes fully. Every unit you stake there reduces the outstanding amount one for one. Play two hundred fifty through such a game and the requirement is done. If the same stakes go to a game contributing a part, only that part is deducted and the meter moves slower.
Run the same stakes through a game that does not count and nothing changes. This is how a long session ends with the bonus still locked. Check the weight of each game before you commit, and keep the bonus meter handy as you play.
Which Games Count
Contribution is set game by game, not applied evenly across the site. Slots usually carry the full weight, while table games and live dealer tables are weighted down or excluded. The exact split belongs to the offer you accepted, and it sits in the promotion details rather than the game lobby.
One percent of each stake counting still means that stake is spent. You cannot recover it by switching games later. A player who spends a long session on a low-weight game may finish it with the meter barely moved.
Some titles are blocked outright while a bonus is active. Opening them can void the bonus even if you never place a bet. Lock the game list into your routine before you start play.
Progress made on an eligible game stays valid until the deadline. Changing games later does not erase it. Plan your session around the titles with the highest weight so your stakes do the most work.
How Free Spins Work
Free spins arrive as a fixed number of rounds on named games, not as spendable cash. Each spin’s winnings land as bonus credit and carry their own requirement. The spin count and the games are set by the promotion, and the meter starts when the spins are credited.
Spins often come with an expiry separate from the deposit bonus. Rounds unused when the clock runs out are removed from the account. Use them before focusing on the main requirement so they are not lost.
Signing in through https://casinorama-ca.com keeps your bonus and spin balance tied to one account. Play from the phone browser works the same way as the desktop session, with no separate download needed. Avoid opening the site through more than one tab while a bonus is live, because conflicting sessions can confuse the balance display.
Stake caps apply to spin winnings too. A large win from free rounds can face a conversion ceiling, and anything above it is removed. Check the cap before you rely on a big hit.
What Voids a Bonus
Most lost bonuses come from a handful of avoidable actions rather than bad luck.
- Placing a stake above the allowed maximum while a bonus is active. Keep every bet under the cap for the whole session, not just the first spin.
- Opening an excluded game with an active bonus. Use only titles on the eligible list and close anything else before you spin.
- Running two accounts or claiming the same offer twice. One account per player is the rule, and duplicates are removed with their bonuses.
- Withdrawing before the requirement is complete. Finish playthrough first, or the bonus and its winnings are cancelled.
- Letting the bonus clock run out. Track the deadline from the moment the bonus lands and plan sessions around it.
- Sharing login details or letting another person play your balance. Account activity is tied to you alone, and outside play can void the bonus.
- Using a payment route that the offer excludes. Confirm the method in the promotion details before you deposit.
